Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Shree Karunmart ("we," "us," or "our") governing your access to and use of our e-commerce platform, website, mobile applications, and related services (collectively, the "Services").

By:

• Creating an account on our platform
• Making a purchase through our Services
• Accessing or browsing our Website
• Using any feature or functionality of our Services

You acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Cookie Policy, and any additional terms applicable to specific services.

2. Definitions

For the purposes of these Terms:

• "Account" means the user account created by you to access our Services.
• "Content" means all text, graphics, images, music, software, audio, video, information, and other materials available through the Services.
• "Order" means a request by you to purchase products from our platform.
• "Product" means any item, goods, or merchandise available for purchase through our Services.
• "Services" means all features, content, applications, and services offered by Shree Karunmart.
• "User Content" means any content, including reviews, ratings, photos, or comments, submitted by you.

3. Account Registration & Security

3.1 Eligibility

To create an account and use our Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Provide accurate, current, and complete information during registration
• Not be prohibited from using our Services under applicable law

3.2 Account Creation

When creating an account, you agree to:

• Provide truthful and accurate personal information
• Maintain and promptly update your account information
• Keep your password confidential and secure
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities under your account

3.3 Account Security

You are solely responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Any losses resulting from unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

4. Purchases & Payments

4.1 Product Orders

When you place an order through our Services:

• You make an offer to purchase the selected products at the listed price
• We may accept or reject your offer at our sole discretion
• An order confirmation email constitutes acceptance of your offer
• A contract is formed between you and Shree Karunmart upon order confirmation

4.2 Pricing

All prices displayed on our Website:

• Are in Indian Rupees (INR) unless otherwise stated
• Are subject to change without notice
• Include applicable taxes unless otherwise specified
• Do not include shipping costs unless explicitly stated

Pricing Errors: We reserve the right to correct pricing errors and cancel orders placed at incorrect prices, even after order confirmation.

4.3 Payment Methods

We currently support secure digital payment methods such as major credit and debit cards, UPI, net banking, and trusted wallet partners. The exact set of options shown during checkout can vary by pin code, order value, and operational feasibility.

4.4 Payment Processing

By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided
• The payment information is accurate and current
• You will pay all charges incurred

Payments are processed through secure third-party payment gateways. We do not store your complete credit card information.

4.5 Order Cancellation

You may cancel your order:

• Within 24 hours of placing the order if it hasn't been shipped
• By contacting customer service immediately

We reserve the right to cancel orders for reasons including:

• Product unavailability
• Pricing or product description errors
• Suspected fraudulent activity
• Violation of these Terms

5. Shipping & Delivery

5.1 Shipping Locations

We currently ship to locations within India. International shipping may be available for select products.

5.2 Delivery Timeframes

Estimated delivery timeline:

• Nationwide Delivery: Typically arrives within 7–15 business days depending on destination pin code and courier capacity.

Delivery times are estimates and can be affected by factors beyond our control, including carrier delays or regional disruptions.

5.3 Shipping Costs

Shipping costs are calculated based on:

• Product weight and dimensions
• Delivery location
• Shipping method selected

Free shipping may be offered on orders above a minimum purchase amount.

5.4 Risk of Loss

Risk of loss and title for products purchased from us pass to you upon delivery to the carrier.

6. Exchanges & Refunds

6.1 Exchange Policy

You may return products within 30 days of delivery if:

• Products are unused, unworn, and in original condition
• Original tags and packaging are intact
• Proof of purchase is provided

6.2 Non-Returnable Items

The following items cannot be returned:

• Intimate apparel, swimwear, and undergarments
• Cosmetics and beauty products (opened)
• Personalized or custom-made items
• Clearance or final sale items
• Gift cards and vouchers

6.3 Refund Process

Upon receiving and inspecting your return:

• Refunds will be processed within 7-10 business days
• Refunds will be issued to the original payment method
• Shipping costs are non-refundable (except for defective items)
• You are responsible for return shipping costs unless the item is defective

6.4 Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us within 48 hours of delivery
• Provide photos of the defect or damage
• We will arrange for pickup or replacement at no cost to you

7. Product Information

7.1 Product Descriptions

We strive to provide accurate product information, including:

• Product descriptions
• Sizes and measurements
• Colors and materials
• Care instructions

However, we do not warrant that product descriptions, images, or other content are accurate, complete, or error-free.

7.2 Color Variations

Product colors displayed on our Website may vary from actual colors due to monitor settings and lighting conditions.

7.3 Stock Availability

Products are subject to availability. We cannot guarantee that items shown on our Website are in stock.

8. Intellectual Property

8.1 Ownership

All Content on our Website, including but not limited to:

• Text, graphics, logos, images
• Software and source code
• Design, layout, and "look and feel"
• Trademarks, service marks, and trade names

Are owned by or licensed to Shree Karunmart and protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes.

8.3 Restrictions

You may not:

• Copy, reproduce, or distribute any Content without permission
• Modify, reverse engineer, or create derivative works
• Use automated systems or software to extract data (scraping)
• Remove or alter any copyright, trademark, or proprietary notices

9. User Conduct

You agree not to:

• Use our Services for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Infringe on the rights of others
• Transmit viruses, malware, or harmful code
• Interfere with or disrupt the integrity or performance of our Services
• Attempt to gain unauthorized access to our systems
• Impersonate any person or entity
• Harass, abuse, or harm other users
• Collect or store personal data about other users

10. Privacy & Data Protection

Your use of our Services is also governed by our Privacy Policy, which describes:

• What personal information we collect
• How we use and protect your information
• Your rights regarding your personal data
• How we comply with data protection laws

By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

11. Prohibited Activities

The following activities are strictly prohibited:

• Fraud: Using stolen payment information or making fraudulent purchases
• Multiple Accounts: Creating multiple accounts to abuse promotions or circumvent bans
• Reselling: Purchasing products for unauthorized commercial resale
• Bots: Using automated systems to make purchases or manipulate inventory
• False Reviews: Submitting fake, misleading, or paid reviews
• Trademark Infringement: Selling counterfeit or unauthorized branded products

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

12.1 No Consequential Damages

Shree Karunmart and its affiliates, officers, directors, employees, and agents shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Service interruptions or delays
• Unauthorized access to your account or data

12.2 Maximum Liability

Our total liability to you for any claims arising from these Terms or your use of our Services shall not exceed the amount you paid to us in the 12 months preceding the claim, or ₹1,000, whichever is greater.

12.3 Exceptions

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so the above limitations may not apply to you.

13. Warranty Disclaimer

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

We disclaim all warranties, including but not limited to:

• Warranties of merchantability and fitness for a particular purpose
• Warranties of title and non-infringement
• Warranties arising from course of dealing or usage of trade

We do not warrant that:

• Our Services will be uninterrupted, timely, secure, or error-free
• Results obtained from using our Services will be accurate or reliable
• Product quality will meet your expectations
• Any errors in our Services will be corrected

14. Indemnification

You agree to indemnify, defend, and hold harmless Shree Karunmart, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from:

• Your violation of these Terms
• Your use or misuse of our Services
• Your violation of any law or the rights of a third party
• User Content you submit or transmit
• Your breach of any representations and warranties

15. Termination

15.1 Termination by You

You may terminate your account at any time by contacting customer service or using the account settings.

15.2 Termination by Us

We may suspend or terminate your account immediately, without prior notice, if:

• You breach these Terms
• We suspect fraudulent or illegal activity
• Required by law or legal process
• To protect the rights, property, or safety of Shree Karunmart or others

15.3 Effect of Termination

Upon termination:

• Your right to use our Services immediately ceases
• We may delete your account and data
• Outstanding orders may be honored or canceled at our discretion
• You remain liable for all obligations incurred prior to termination

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

17. Dispute Resolution

17.1 Informal Resolution

Before filing a legal claim, you agree to first contact us and attempt to resolve the dispute informally by sending a written notice describing the claim and proposed resolution.

17.2 Arbitration

Any dispute arising from these Terms or your use of our Services that cannot be resolved informally shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.

17.3 Jurisdiction

You agree to submit to the exclusive jurisdiction of the courts located in Pune, India for any disputes not subject to arbitration.

17.4 Class Action Waiver

You agree that any proceedings to resolve disputes will be conducted on an individual basis and not as a class action, consolidated action, or representative action.

18. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective:

• Upon posting the revised Terms on our Website
• Once we notify you through prominent messaging on this page or via email if required by law

Your continued use of our Services after changes are posted constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically for any updates.

19. Contact Information

These Terms take effect immediately upon publication and continue to apply until replaced by an updated version on this page.