1. Introduction

This Privacy Policy ("Policy") describes how Shree Karunmart ("we," "us," or "our") collects, uses, and discloses information about you when you:

• Visit our website at www.Shree Karunmart.com
• Use our mobile applications
• Make purchases through our platform
• Interact with our customer service
• Engage with us on social media

By using our services, you agree to the collection and use of information in accordance with this Policy. If you do not agree with our policies and practices, do not use our services.

2. Information We Collect

We collect several types of information to provide and improve our services to you.

2.1 Personal Information You Provide

When you create an account, make a purchase, or interact with our services, you may provide:

Information Type	Examples	Purpose
Identity Data	Name, username, date of birth	Account creation, verification
Contact Data	Email address, phone number, billing/shipping address	Communication, order fulfillment
Financial Data	Payment card details, billing address, bank account information	Payment processing
Transaction Data	Purchase history, order details, payment information	Order processing, customer service
Profile Data	Username, password, preferences, wishlist, reviews	Personalization, account management
Marketing Data	Communication preferences, survey responses	Marketing communications

2.2 Information Collected Automatically

When you use our services, we automatically collect certain information about your device and usage:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, clicks, search queries, browsing behavior
• Location Data: Approximate geographic location based on IP address
• Cookies & Tracking: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from:

• Social Media: If you log in using Google, Facebook, or other social accounts
• Payment Processors: Transaction and fraud prevention data
• Analytics Providers: Usage and demographic data
• Marketing Partners: Interest-based advertising data

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Process and fulfill your orders
• Manage your account and preferences
• Provide customer support
• Send transactional communications (order confirmations, shipping updates)

3.2 Personalization

• Recommend products based on your browsing and purchase history
• Customize your shopping experience
• Remember your preferences and settings
• Show relevant content and advertisements

3.3 Communication

• Send marketing emails and promotional offers (with your consent)
• Respond to your inquiries and requests
• Notify you about changes to our services or policies
• Conduct surveys and gather feedback

3.4 Security & Fraud Prevention

• Detect and prevent fraud, abuse, and illegal activity
• Verify your identity
• Protect the security of our platform
• Enforce our Terms and Conditions

3.5 Analytics & Improvement

• Analyze usage patterns and trends
• Improve our website, products, and services
• Conduct research and development
• Measure the effectiveness of marketing campaigns

3.6 Legal Compliance

• Comply with legal obligations and regulations
• Respond to legal requests and prevent harm
• Protect our rights and property

4. Information Sharing & Disclosure

We may share your information with the following parties:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

• Payment Processors: To process transactions (e.g., Razorpay, Stripe)
• Shipping Companies: To deliver your orders (e.g., DHL, Blue Dart, India Post)
• Cloud Storage: To store data securely (e.g., Firebase, AWS)
• Email Services: To send transactional and marketing emails
• Analytics Tools: To analyze website usage (e.g., Google Analytics)
• Customer Support: To provide support services

4.2 Business Transfers

If Shree Karunmart is involved in a merger, acquisition, sale, or bankruptcy, your information may be transferred as part of the transaction.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders, subpoenas, or legal process
• Government or regulatory requests
• Requests to protect our rights, property, or safety
• Emergency situations involving danger to persons

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Cookies & Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.

5.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for website functionality (login, shopping cart)	Session or 1 year
Performance Cookies	Analyze website usage and performance	1-2 years
Functional Cookies	Remember your preferences and settings	1 year
Advertising Cookies	Deliver relevant ads based on your interests	1-2 years

5.3 Third-Party Cookies

We use third-party cookies from:

• Google Analytics: To analyze website traffic
• Facebook Pixel: To measure ad effectiveness
• Payment Processors: For secure payment processing

5.4 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Options > Privacy & Security > Cookies
• Safari: Preferences > Privacy > Cookies

6. Third-Party Services

Our website integrates with third-party services that may collect information about you:

6.1 Google Services

• Firebase: Cloud database and authentication
• Google Analytics: Website analytics
• Google Sign-In: Social login

6.2 Payment Gateways

• Razorpay: Payment processing
• Paytm: Digital wallet payments
• PhonePe, Google Pay: UPI payments

6.3 Cloud Services

• Cloudinary: Image hosting and optimization
• Firebase Storage: File storage

Important: These third parties have their own privacy policies. We are not responsible for their practices.

7. Data Security

7.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted databases and secure servers
• Access Controls: Limited employee access to personal data
• Regular Audits: Security assessments and vulnerability testing
• Payment Security: PCI DSS compliant payment processing

7.2 Your Responsibility

You are responsible for:

• Keeping your password confidential
• Using a strong, unique password
• Logging out after using shared devices
• Notifying us of unauthorized access

7.3 No Guarantee

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (e.g., tax, accounting)
• Resolve disputes and enforce agreements
• Improve our services and conduct analytics

Retention Periods:

Data Type	Retention Period
Account Information	Until account deletion + 90 days
Transaction Records	7 years (tax compliance)
Marketing Preferences	Until you opt out + 30 days
Website Analytics	26 months (Google Analytics)
Customer Support Tickets	3 years after resolution

9. Your Rights & Choices

9.1 Access & Correction

You have the right to:

• Access your personal information
• Update or correct inaccurate data
• Request a copy of your data

9.2 Deletion

You can request deletion of your account and personal data, subject to legal retention requirements.

9.3 Marketing Opt-Out

You can opt out of marketing communications by:

• Clicking "Unsubscribe" in emails
• Adjusting preferences in your account settings
• Contacting customer support

Note: You will still receive transactional emails (order confirmations, shipping updates).

9.4 Cookie Preferences

You can manage cookie preferences through your browser settings or our cookie consent tool.

9.5 Data Portability

You can request a copy of your data in a structured, machine-readable format.

9.6 Objection & Restriction

You can object to or request restriction of certain data processing activities.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

If we discover that we have collected information from a child without parental consent, we will delete that information immediately.

If you believe we have collected information from a child, please contact us at privacy@Shree Karunmart.com.

11. International Data Transfers

Your information may be transferred to and processed in countries other than India, including:

• United States (Firebase, Google services)
• European Union (Cloud providers)

These countries may have different data protection laws. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs)
• Data Processing Agreements
• Privacy Shield certification (where applicable)

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices
• Legal or regulatory requirements
• New features or services

We will notify you of material changes by:

• Posting the updated policy on our website
• Highlighting the change directly on this page
• Sending an email notification for significant updates when legally required

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

This Privacy Policy applies from the moment it is published here and remains in effect until a revised version is posted.